In a recent discussion with some of my socially enthusiastic friends in IISc (not a rarity there), we were lamenting in a usual manner about how things are with the administration of IISc. IISc remains the same old, with its administration being extremely high-nosed and unfriendly in general with the students. I have come across many less efficient government departments. But, having spent a really long time in IISc, the level of inefficiency in many things are quite an eyesore. Particularly because IISc can't complain of lack of resources to be the reason of whatever inefficiency there is.
I had a recent bitter experience with the finance department when I felt extremely harrassed while trying to get my no-dues from there. In IISc, students pay their tuition fees through the bank in the beginning of the semesters. When we are a few semesters old in the Institute, and have already paid our tuition fees many times, we learn that while leaving the Institute, we need to take no-dues from the finance department. To get the no-dues certificate it's necessary to produce the counterfoil receipts of all the semester tuition fees. If we don't, the clerk will go through a clumsy process of trying to figure out if we have indeed paid our fees for all the semesters, which includes manually sifting through a large number of files. If she doesn't find any of the entries, either due to gross error which is quite probable in such a task, or due to the very fact that she doesn't like you for a reason only she knows, then the fines due to late payment are daunting. Rs. 20 per week from the due date. I ended up paying Rs. 13,000/- approximately, out of which around Rs. 5,000/- went as fines. Thank God it was because some fees I allegedly hadn't paid in my 5th year, and not in my first.
This clumsiness is quite inexplicable. Why can't this process be completely automated? How is it possible that the accounts section doesn't maintain a strong report of when and how much tuition fees a student is paying? A degree of automation was introduced since 2005. Till then, all accounts were maintained in some sort of paper files. Accounting and book keeping is an ancient business. I don't think, maintenance of foolproof records of financial transactions have ever critically depended on computers, especially when the bank where the fees are being paid and the account section are within a kilometre (within the campus) of each other. Then why are students harrassed like this? The only record of our having paid the fees is in the bank challans! How ridiculous! And if it's really that important, why aren't the students explicitly directed to preserve their bank challans right when they join the Institute? Regarding late payment of fees,
if there are defaulters, why aren't they intimated through an automated mail? Why isn't there any broadcast mail reminding students to pay their fees?
Another example. It's been a prolonged debate between the administration and the students about how the scholarship renewal process be handled. Students are supposed to initiate this process by themselves. Each and every student in the Institute has to apply for scholarship renewal every year. And yet, the only way a student has a chance of doing it in time is if he remembers it himself which the admin would ideally have him do, or his guide or the Departmental Curriculum committee reminds him. The admin, as ever, will not ask for it. The penalty for failing to apply for scholarship renewal is quite substantial: You lose your scholarship! The money -- tens of thousands of rupees -- simply vanishes into thin air. The worst part is that if you fail to apply for scholarship renewal during the stipulated period, most likely, you won't remember to do so till the next year, or when you finally notice that your scholarships have stopped getting credited to your account. If you are one of those geeky kinds who don't look at their bank-balance until there's no money in your account (and there are quite expectedly many of this type in IISc), you will most probably realise your mistake when it's too late. One of my labmates lost close to Rs. 150,000/-. By any standards, that's a lot of money. No amount of begging or fighting got him back his money. The administration didn't just refuse to help him, but humiliated him when he approached them. Our professor and the Director refused to act on it, and took the side of the admin at all crucial points. I know of many such instances, which means that this is not a rare event. Still, the admin insists on sticking to this archaic process. The process of scholarship renewal can be automated. Or, at least, it can be transformed into a pull model wherein the admin reaches out to the students to fill their scholarship renewal. A broadcast mail can be sent. The possible defaulters can be personally contacted. I don't think, it's asking for too much. The administration works through its various branches in each department. The load on these offices is not overwhelming. If there are maximum 10 defaulters in a department on an average, they can be reached out personally. This exercise, done once every year, doesn't add to their workload by any unreasonable degree. It's quite atrocious to set the penalty of being absent-minded and forgetful at such a high mark.
The opacity of administrative processes is the bane of IISc life. It's a well-known fact that corruption abounds in mess, hostel, estate, and every conceivable administrative department. There have been instances of workers being caught smuggling material out of the messes by students. Such stories don't go a long way. They die out of the public memory after causing a temporary sensation. Malpractices are common and are the prime reason for systems not working in favour of the students. Students are usually too oblivious to notice the leaks in the services supposed to be there for them. For them, their research is a hard enough problem to solve. Meanwhile, corrupt official are enjoying unprecedented freedom to indulge in all sorts of malpractices, ranging from callousness, laziness and corruption.
On the other hand, I have a good experience in private corporate organisations like Philips and TCS. They aren't so complex and huge as IISc. But the reason that things work here is not their small size but the agility with which the facilities, administration, accounts and finance departments work. Automation is brought in aggressively, wherever applicable. Things are clean, transparent and paperless.
Why can't many things be automated in IISc? One of my friends had a simple answer: IISc is a government organisation. More than serving the declared purpose, it also implicitly must provide employment to a certain number of government employees. The day automation is put in place, all these buggers will be out of their jobs. On the other hand, private corporate organisations work on fear. One does his job well, or loses his job. Unlike a government organisation, there's no place for laziness and non-performance.
Our country is inhabited by a series of generations who are just garbage due to centuries of dependence and complacence. The current government (which of course is constituted of members of that garbage generation) is doomed to feed this generation until they die their natural death. I am afraid that these issues won't go with a generation or two. We carry those genes which have expressed and purified over hundreds of years. It will take a comparable time to get rid of those genes I am sure.
Was just trying to remove dust off my pen. :)
Related post: Automation for IISc
Showing posts with label IISc. Show all posts
Showing posts with label IISc. Show all posts
Friday, September 05, 2008
Monday, February 05, 2007
Frigid IISc
Some thoughts that came out of my wish to see the missing vibrance in the IISc community, and it being unfulfilled.
Recently I was in an interesting conversation (separate ones) with two of my friends. The topic revolved around our standing as a research institute vis-a-vis other places. We were of course, not talking about ratings and all. They are rather transient and shallow. We were trying to look at things from the view of insiders.
One issue was regarding students' magazines. A good magazine, with a regular release of hard-copies and a web-edition, does a lot in establishing the university to outsiders and insiders alike the strength of its existence. It's like the institute is so important that its events and life regularly gets documented and published for the peresul of everyone. IISc is pathetic when it comes to such funky things like magazines and other extra curriculars. We all personally agree that being a so-called premiere institute, it's rather expected that we should have a nice periodical of our own. Quite lamentably, IISc doesn't have a jazzy periodical. We do have something called 'Voices'. It's a very simple single-coloured newspaper style magazine. I am in the editorial team. Till recently, I also used to do the cartoon for that . Off late due to work pressure I have retired from that work. We do manage to create a 4-6 page monthly issue. I am sure we have been doing a good job at that. But, we are a pathetically small team. In fact, the general impression among ignorant IIScians is that there's some big team doing a horrendous job. When they come to know that we are just 3-4 of us who have been continuously toiling to bring out this magazine, they get surprised. I understand that we work under severe resource crunch in this respect. Guys at Stanford and Harvard have dedicated staff to publish their periodicals. We are in no such luxurious conditions. But, I don't feel bad about that. What's disappointing is that people just crib. There are matters people notice which need to be brought to the public notice. There are thoughts in each person's mind. But they come to the canteen, bitch a bit about the administration and general research quality etc., and then forget about it. The realisation is missing that putting a one-time effort in putting those thoughts together would go a long way in creating a more aware and alert IISc community, which will be ready to respond to its issues.
Ironically, the various regional groups in IISc are doing quite well in that respect. Especially the Bengali Cultural Group called Spandan is very active and powerful. They organise very good cultural programmes and bring out quite a respectable bi-annual magazine in Bengali. I know they too manage all this with tremendous difficulty. But they succeed in the end. Similarly there's Tamil, Telugu, Marathi, Mallu, Gujju, etc. etc. cultural groups, all more active in themselves than the overall IISc community.\n
We have been hard at work in trying to beef up Voices (IISc monthly) to a better shape by getting more people, and by getting others to contribute guest articles. I am hopeful that we will get some fruitful results.
The other discussion I had with my friend was regarding how we in IISc usually are far more tensed up and self-loathing compared to other institutes of the world. Through our interactions with various people, we are rather confident at one level that individually, we are very much at par with the best of the lot. Nevertheless, IIScian's generally behave like dorks overall. We work hard, we toil, but our productivity doesn't reach the desired level. I attribute this to our unreasonable inferiority complex. I feel (and many here agree to that) that we should get up and start living our lives well. We should feel genuinely proud of ourselves. The sense of false urgency under which we always are is unnecessary and counter-productive. I am sure that each one of us has this onus on himself to figure out how each brick of confidence can be laid around himself. Brick by brick we can found a castle of confidence and productivity.\n
I am a believer that one valid way of solving a problem is to start solving it at one's own level. Successes and failures come in the way. But things change over a long time, bit by bit. The name of the game is: Never lose hope!
Jodi tor daak shune keyo na aashe, tobe akla cholo re.
(If noone responds to your calls, move on, alone!)
- Tagore
Related Posts:
The Lost Researcher
Recently I was in an interesting conversation (separate ones) with two of my friends. The topic revolved around our standing as a research institute vis-a-vis other places. We were of course, not talking about ratings and all. They are rather transient and shallow. We were trying to look at things from the view of insiders.
One issue was regarding students' magazines. A good magazine, with a regular release of hard-copies and a web-edition, does a lot in establishing the university to outsiders and insiders alike the strength of its existence. It's like the institute is so important that its events and life regularly gets documented and published for the peresul of everyone. IISc is pathetic when it comes to such funky things like magazines and other extra curriculars. We all personally agree that being a so-called premiere institute, it's rather expected that we should have a nice periodical of our own. Quite lamentably, IISc doesn't have a jazzy periodical. We do have something called 'Voices'. It's a very simple single-coloured newspaper style magazine. I am in the editorial team. Till recently, I also used to do the cartoon for that . Off late due to work pressure I have retired from that work. We do manage to create a 4-6 page monthly issue. I am sure we have been doing a good job at that. But, we are a pathetically small team. In fact, the general impression among ignorant IIScians is that there's some big team doing a horrendous job. When they come to know that we are just 3-4 of us who have been continuously toiling to bring out this magazine, they get surprised. I understand that we work under severe resource crunch in this respect. Guys at Stanford and Harvard have dedicated staff to publish their periodicals. We are in no such luxurious conditions. But, I don't feel bad about that. What's disappointing is that people just crib. There are matters people notice which need to be brought to the public notice. There are thoughts in each person's mind. But they come to the canteen, bitch a bit about the administration and general research quality etc., and then forget about it. The realisation is missing that putting a one-time effort in putting those thoughts together would go a long way in creating a more aware and alert IISc community, which will be ready to respond to its issues.
Ironically, the various regional groups in IISc are doing quite well in that respect. Especially the Bengali Cultural Group called Spandan is very active and powerful. They organise very good cultural programmes and bring out quite a respectable bi-annual magazine in Bengali. I know they too manage all this with tremendous difficulty. But they succeed in the end. Similarly there's Tamil, Telugu, Marathi, Mallu, Gujju, etc. etc. cultural groups, all more active in themselves than the overall IISc community.\n
We have been hard at work in trying to beef up Voices (IISc monthly) to a better shape by getting more people, and by getting others to contribute guest articles. I am hopeful that we will get some fruitful results.
The other discussion I had with my friend was regarding how we in IISc usually are far more tensed up and self-loathing compared to other institutes of the world. Through our interactions with various people, we are rather confident at one level that individually, we are very much at par with the best of the lot. Nevertheless, IIScian's generally behave like dorks overall. We work hard, we toil, but our productivity doesn't reach the desired level. I attribute this to our unreasonable inferiority complex. I feel (and many here agree to that) that we should get up and start living our lives well. We should feel genuinely proud of ourselves. The sense of false urgency under which we always are is unnecessary and counter-productive. I am sure that each one of us has this onus on himself to figure out how each brick of confidence can be laid around himself. Brick by brick we can found a castle of confidence and productivity.\n
I am a believer that one valid way of solving a problem is to start solving it at one's own level. Successes and failures come in the way. But things change over a long time, bit by bit. The name of the game is: Never lose hope!
Jodi tor daak shune keyo na aashe, tobe akla cholo re.
(If noone responds to your calls, move on, alone!)
- Tagore
Related Posts:
The Lost Researcher
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